What are your team members looking for and not finding answers?
What about what are your customers looking for and not finding answers?
You can ask them (and you should), but you can also look at it.
We got you with search analytics, fresh off the stove. Now you can see what queries your team & customers ask and write the content so the next people asking those queries will have a better experience.
Here's how it looks like :)
Another thing we couldn't resist doing was messing with the search engine, and now it's a lot more flexible.
Typo tolerance and context understanding with a custom Elasticsearch analyzer are now online. We're still tweaking this but from the first batch of feedback, it seems to be a winner.